We are committed to protecting your personal information/data (personal data) you provide when you apply to work for us, buy our products or services, or if you just visit our website for information about or to learn more about what we do.
We will comply in our handling of your personal data with all applicable legal requirements depending on the particular country jurisdiction in which you operate This includes:
We refer to these laws generically as Data Protection Laws but the particular laws only apply to your personal data where the provisions of those laws make them apply. For example, Australia Data Protection Laws only apply in Australia. Where a provision in this notice and policy is included because of a particular Data Protection Law, we have made it clear which Data Protection Laws apply.
This Privacy Notice and Policy sets out how we (or ‘us’) will collect, use, disclose and keep secure your personal data. It also covers how we make the personal data it holds available to you for access and correction by you in the event that such information is inaccurate or incomplete.
In Australia and for the purposes of the Australian Data Protection Laws, the contact entity is listed on our contact page with our ABN (Australian Business Number) with the principal place of business at our Australian address.
For other jurisdictions please check on our website or check with the Australian Privacy Officer (see below for contact details).
If you require further information regarding our Privacy Notice and Policy, our treatment or handling of your personal data or if you want to make a complaint or raise a query, you can contact our Privacy Officer by post at one of the addresses set out above (please mark your envelope “For the attention of the Privacy Officer”) or by the details listed on our Contact Us page
(please state “For the attention of the Privacy Officer” in the subject line).
You can also complain directly to the Australian Privacy Commissioner at https://www.oaic.gov.au/ in Australia. In the EU you can complain to the relevant authority for the particular member state which, in Spain (where we are located) is set out above under ‘Addresses and Contacts’.
Note that when we refer to personal data, we mean personal data as defined by the relevant Data Protection Laws.
However, the personal data that we collect will typically include your name, address, email address, telephone number, job title and other information relating to you personally which you may choose to provide.
Data Protection Laws in most cases, recognise that certain types of personal data are more sensitive than others. These types are known as ‘sensitive’ or ‘special category’ personal data and include information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person’s sex life or sexual orientation. We will only collect special category data where we need to (for example if you have special requirements we need to meet if you are making site visits or are on our premises) and only where you have given your explicit consent to the processing of such data for one or more of the purposes specified in this Privacy Notice and Policy.
You do not have to provide your personal data if you do not want to. However, if you choose not to do so, you may not be able to take full advantage of our service, as some personal data is required in order to match volunteers with suitable volunteering opportunities.
All persons registered as users with us must be aged 16 years and over.
We may collect and store personal data about you when you interact with us and provide your personal data directly to us. For example, this could be when you:
If you disclose personal data about someone other than yourself, you must ensure that you have the relevant individual’s consent to provide their personal information to us.
When you interact with us on social media platforms such as Facebook or Instagram, we may also obtain some personal data about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to the privacy notices of the social media provider you are using.
We may obtain information about your visit to our website, for example the pages you visit and how you navigate the site, by using cookies (see below).
We will only use your personal data for one or more of the following purposes:
We will not use personal data without taking reasonable steps to ensure that the information is accurate, complete, and up to date.
The processing of your personal data which is subject to the EU General Data Protection Regulation will be done only if and to the extent that at least one of the following applies:
If there are additional purposes (other than those identified above) for which we propose to use your personal data, the purposes will be specifically notified to you and your consent requested to the proposed use when we collect your personal data for that specific use. We will always give you the option to decline to provide your personal data or to decline to allow us to use that personal data for the purposes for which we have proposed to use it.
When you come to the website, our server attaches a small text file to your hard drive — a cookie. A ‘cookie’ assigns you a unique identifier so that the website can recognise you each time you re-enter the website, so we can recall where you have previously been on our site, and which keeps track of the pages you view on the website. Cookies help us deliver a better website experience to you.
The information collected by using a cookie is sometimes called “clickstream.” We use this information to understand how our users navigate our website, and to determine common traffic patterns, including what site the user came from. We may use this information to make navigation of our website easier and to help redesign the website from time to time in order to make your experience on our website more efficient and enjoyable.
You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies or disable them, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services or engage in activities that require the placement of cookies. Certain aspects of the site may not function properly if you set your browser to reject all cookies.
We will only share your data with the following categories of recipient:
If a disclosure is not for the purposes we have identified and is not for a reasonably related ancillary purpose or if your upfront consent has not been obtained, we will not disclose your personal data.
We will review, on an ongoing basis, its collection and storage practices to ascertain how improvements to accuracy of your personal data can be achieved.
We will take steps, to the extent technically practicable, to destroy or anonymise personal data after as short a time as is reasonably possible after requested, unless the law requires otherwise.
We will take all reasonable steps to require employees and contractors to perform their duties in a manner that is consistent with our legal responsibilities in relation to Data Protection Law.
We will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities under Data Protection Law can be achieved and improved.
It is important to note, that part of the operation of our website involves sending personal data over the Internet which is beyond our control and we cannot guarantee security of your personal data in transmission (as there are always risks associated with transmitting information across the Internet).
In the unlikely event that your personal data is involved in a data breach that is likely to result in serious harm to you, we will inform you and recommend what steps you should take in response to the breach. We will also notify the appropriate supervisory authorities (which in the United Kingdom is the Office of the Information Commissioner and in Australia the Australian Information Commissioner) of eligible data breaches. Each suspected data breach reported to us will be assessed to determine whether it is likely to result in serious harm, and as a result require notification to you.
You have the following rights as a data subject, by reason of Data Protection Law:
If you are subject to the General Data Protection Regulation, the following also apply:
If you wish to invoke any of the above rights, please contact us using the details set out in the section of this Privacy Notice and Policy headed “Contacting Us – Complaints and queries”.
Third parties and other Privacy Policies
We will not transfer your personal data overseas (meaning, in the case of Australia, outside of Australia and in the case of the EU, outside the European Economic Area) unless required by us to provide our services. If at any time, personal data must be sent overseas by us for sound business reasons, we will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with Data Protection Law, including as part of any services contract we enter into.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The appropriate retention period for any given type of personal data depends on a range of factors, including the nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which it was collected, and the applicable legal requirements.
We undertake no automated decision-making in respect of data subjects.
We have no plans to process personal data for reasons other than the reason for which the data was originally collected.
Our Privacy Notice and Policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them because we will not notify you other than in relation to material changes which will be posted as a notification within the website.
The last update to this Privacy Notice and Policy was made on 2 August 2019.